GROUP RESERVATION POLICIES
Chaperone Policy
Chaperones are responsible for the behavior and discipline of their groups at all times and are required to accompany group members for the duration of the trip program. For the safety of all visitors, disruptive or unsafe behavior will not be permitted and may result in the entire group being asked to leave without a refund.
Making Your Reservations
Reservations are made on a first-come, first-served basis. We strongly recommend scheduling your trip early to increase the likelihood that your preferred dates will be available.
Reservations for groups of 15 or more must be made at minimum five (5) days in advance to receive a group discount rate. Walk-in groups of 15 or more without a reservation must pay the general admission rate.
For your convenience, you can fax or mail your completed reservation form to The Health Museum:
The Health Museum
Attn: Group Sales Manager
1515 Hermann Drive
Houston, Texas 77004
FAX: 713-526-1434
Reservations are NOT accepted by telephone.
Confirming Your Reservation
The Health Museum will fax and email a trip confirmation contract to you within 2 business days of receiving your completed reservation form. Please review this contract for accuracy, sign it and return it via fax or mail within 10 business days of the date on the contract. Your group trip is confirmed once we receive the contract back.
Making Changes to Your Reservation
Changes in your trip date and/or the total number of group members must be provided to the Museum in writing at least 10 business days prior to your scheduled visit.
Groups bringing fewer members than reserved (without the 10 business day notification) will be expected to pay for the number of people on the original reservation form; groups bringing more members than reserved will be expected to pay for the actual number of people attending.
Paying for Your Reservation
Your full fee is due in the form of cashier's check, cash, Visa, MasterCard or American Express when you arrive for your scheduled trip.
You will be expected to pay for either the number of members on your contract or the number of members you actually bring - whichever is greater.
Overpayment will be credited in the form of general admission tickets to The Health Museum (one ticket for each member that is paid for but is NOT attending). Tickets are valid through 1/31/08. Tickets may be used for additional chaperone(s) accompanying your group.
The Museum does not provide day-of-arrival adjustments or refunds. Projecting an average absence rate when reserving your numbers is strongly recommended.
Canceling Your Reservation
Cancellations must be provided to the Museum in writing at least 10 business days prior to your scheduled visit.
Cancellations after this deadline will be billed for the FULL contracted amount. Any "no shows" that fail to cancel within 10 business days will be required to provide full advance payment for any future reservations.
Making Special Needs Requests
The staff will make every effort to accommodate your group. Please be sure to indicate any special needs for your group in advance on the reservation form.
Group Entrance
Buses are welcome to drop off visitors at the designated group entrance on the LaBranch side of the building.
Questions or comments?
Contact our Group Sales Manager
713-521-1515 ext. 237
groupsales@thehealthmuseum.org
FAX: 713-526-1434